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| Our Service < we strive for excellence and never give up > |
Step A
1.Customers can dial our corporate client hotline:0755-29572462
2.Get online help by login into http://www.sell-led.com
3.By email: sales@sell-led.com
Step B
Once we receive customer information, we will notify the relevant service manager who intend appoint an engineer to acess the client requirements
It's our company's policy to provide excellent service at all times, and to keep up with constant development of the markets and attend to our customer's needs promptly
Delivery:
We are responsible for product designing ,manufacturing,installing and debuggin.
Delivery date:
* for LED traffic lights: 4-18 days.
* for LED bulbs: 3-15 days.
* for LED moving displays: 4-18 days.
* for LED rope light and other LED applied products: 3-15 days.
* for New LED product develop: 8-25 days.
Technology support and aftersales service:
* All products have passed aging test more than 48 hours before sales.We provide guarantee on our products in normal use.
* Some Product,for example LED moving display,LED traffic light,we provides full
technology service,including communicating and cooperating with designing company
construction company for users.
* Update service:
We will keep our clients software on our products up to date at no extra charge
* For Large LED display project,we provide free 2-4 users's training for each customer.
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Quality Policy : 1¡¢Characteristics Of
Fine Quality
| a¡¢Production management |
| Our plant installed the most advanced automated production machineries, with well professionally trained staffs and stringent production procedures, we guarantee the finestquality LED lamps to our customers. |
| b¡¢Quality control |
| Implementation of stringent quality control using ISO standard to each working station through production process. ICQ Flow Chart & IPQC Random check process |
| c¡¢Superior material |
To ensure the finest LED lamp to our customers, materials plays an important part, our materialhave completed the requirement of :
Chips: Prior to approval, life test of 1000hrs is completed, decaying in IV<5%.
Epoxy: Material imported from Japan, with UV resistance formula.
Silver Epoxy: High attach -ability under high temperature.
Gold Wire: High stretching- ability under harsh environment.
Lead Frame: Thickness of plating layer is guranteed by supplier, to enhance the performance of LED lamp. |
2¡¢Reliability Test & Craft request
Stipulated a well designed program to ensure the quality LED lamps from us .
A¡¢Operating Life test, Ir=30mA, 1000 hrs ;
B¡¢Hi-Temp storage, 100oC¡À5oC, 1000 hrs;
C¡¢Low-Temp storage, -50oC¡À5oC,1000 hrs;
D¡¢Hi-Temp, 85oC¡À5oC, High Humidity storage, 85%-90% , RH 1000 hrs;
E¡¢Temperature cycling, -40oC¡À5oC 30min, RT 5min,100oC¡À5oC 30 min,100 cycles;
F¡¢Thermal shock, -40oC¡À5oC5 min, 100oC¡À5oC, 5 min, 100 cycles;
G¡¢ Solder ability, 230 ¡À5¡ãC, Dwell Time¨Q5sec;
H¡¢ Solder Resistance, 260 ¡À5¡ãC, 10¡À1sec;
I¡¢Plug-in component:no wrong,no lost;
J¡¢the solder pad:no false,no lost;
K¡¢The shape:it's neat to have no inclination;
L¡¢The surface handles:Ultrasonic washes
M¡¢Debug & Aging --Display board:72 Hours,system:48 hours;
N¡¢The operators must take strict training before operating. |
Examination:
QC process control:responsible for examination th material and controlling
the quality of the semi-processed products.
QA shipment insurance:responsible for examination of finished
products and following-up of the quality after sale.
The rate of quality control:>98%.
The suppliers have to pass the authentication of ISO9000,and the qualified rate of
products that are provided have to be up 95 percent.the percentage of goods
offering before the contract due date is more than 90% and provide the valid
inspection report.
Environment Policy
Green Environmental protection
In order to adapt the globalization green environmental protection tendency,the
company officially started the non-lead system regulation project in beginning of
this year,has purchased the present newest non-lead welding apparatus,studies
diligently the non-lead welding craft positively.
It is human's responsibility to save energy for later generations.And we are going
to work hard and try our best to exploit prtential of electricity saving of
semicoductor (LED) appplications in traffic and light fields.Meanwhile,we
will be takeing advantage of combining semicoductor,information and traditional
illumination technology to realize the second revolution in the light field.
Our company always adhere to the basic strategy of "protect environment and
sustaining develop " to create "green enterprise " and manufacture " green
products". All our activities, products and services are in accord with the
relative regulations of environment.
We promise :
1. Continuous improvement of environment conception and activities to prevent accidents and
pollution.
2. Strengthen the recycling and utilization of remains and wastes to reduce castoff.
3. Prohibit to use the material destroying ozonosphere, Take suitable measures to
deal with feculence and poisonous offal during the production.
4. Enhance environment consciousness and take active part in protecting environment
acitivities , to be a green partner to our esteemed
- We will take the corresponding social responsibility without hesitation
to protect our globe!
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MSN: chevy-light@hotmail.com
Add: chevylight
